Once your claim is approved, you'll receive an email from the Odie team to login to your Member Portal and select your reimbursement preference. We currently offer ACH or Paper Check reimbursements.
You can select your reimbursement option from either of the below screens within your Member Portal on your desktop or mobile device.
Claims > Select Payment
View Details > Select Payment
After selecting your payment preference, you will see a green check mark indicating the chosen option > Click Next.
ACH (electronic bank transfer):
You'll be asked to enter your Bank Account Type, Account Number, confirm your Account Number, and Routing Number.
Our payment processor will verify the Routing Number and Bank Account Number. If the verification is successful, you will receive a confirmation pop-up. In case we are unable to verify your details, you will receive an "Issue with Payment" pop-up. If you encounter this error, please attempt to re-enter your details.
ACH payments typically take 2-5 days to appear in your account.
Paper Check:
Please verify or update your mailing address. Note: your mailing address will be saved for future payments.
You'll receive a confirmation pop-up after clicking Submit. Paper Check Reimbursement typically arrives in 5-7 days.
Please reach out to our Odie Member Support team at support@odiepetinsurance.com with any questions.