How do I file a claim?

It is a crime to knowingly provide false, incomplete or misleading information to an insurance company for the purpose of defrauding the company. Penalties may include imprisonment, fines, and/or denial of insurance benefits.

How Do I File a Claim?

Step 1: Gather Your Documents

To help us process your claim quickly, you will need to provide copies of the itemized veterinary invoice(s), proof of payment/receipt, and detailed medical records (visit history, vet notes, lab results, etc. We are unable to process a claim without your pet’s medical records.

Required Documents

• Itemized, legible veterinary invoice(s)
• Proof of payment
• Detailed medical notes, diagnosis, lab results, etc.

NOTE: If this is your first claim for your pet, please ask your veterinary hospital to include a copy of your pet's complete medical history with doctor's exam notes and any laboratory results. 

1. Log into your Odie Member Account from any device.
2. Select Claims from the dashboard or menu bar.
   
   
3. Click on Submit Claim.
   
4. Complete the questionnaire and tell us what happened. Click Continue.
   

5. Upload the claim invoice and medical records and fill in the invoice total. Click Continue.

6. Verify and Acknowledge your address is correct, or request a change. Certify the information provided is accurate and click Submit. 

7. You're all set! A popup will confirm your claim has been submitted and you will see a new claim line with the status of Submitted.