How do I update my payment information?

Instructions to change your credit card or payment method in the Member Portal.

When it's time to change your payment information, you update your account on your own!

We bill on the same date each month, if you are unsure of your billing date, you can review your account page HERE to see the upcoming charges. To ensure we are able to bill the payment method of your choice, please have the billing updated before your scheduled billing date. If it slipped your mind, no worries! Update the account within 30 days of the missed payment to ensure that your pup or kitten remains covered!

*NOTE: Our Happiness Squad is unable to update the billing information on your behalf for security reasons. Please contact your bank/financial institution if you are having issues updating your payment method.  

How to:

  1. Login to by clicking Login at the top of any page.
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  2. Click on My Account on the Dashboard or Menu Bar.
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  3. Click on Update Information under Payment Information. 
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  4. Enter your new information and click Update, and you're all set!
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