In order to process your initial claim, you will need to send us the last 18 months of your pet's medical records. This includes all check-ups, office visits, vaccinations records, lab results, x-rays, and detailed notes your vet logs after each time your pet goes in for a visit. You will likely need to request this information from your vet.
How to upload medical documents
- Log into your Odie Member Account from any device.
- Select Pet Profile from the menu bar.
- Navigate to Medical Documents and Add Document.
- Upload your files and click Upload.
- To view you documents, locate the file and click View.
If you experience any difficulties, please reach out to our Happiness Squad for support.