My pet's a rescue. What happens if I don't have their medical records?

Your vet will need to perform a Certified Health Exam.

Congratulations! Adopting a new furry friend can be super exciting. It can also come with quite a few health surprises. In order to process your pet's insurance claims, we do ask for their medical history. Typically with rescue animals, you or the shelter may not have all of those documents.

So what happens then?

In this case, we ask that you:

  1. Provide copies of as many of your pet's medical documents as you can. Anything from the shelter or previous owner is super helpful.
  2. Take your pet to the vet to have a Certified Health Exam performed.

A Certified Health Exam is a full nose to tail exam of your pet by a licensed veterinarian. This will verify that your pet's vaccinations are up-to-date, estimate their breed/age, and provide information around any pre-existing conditions including signs or symptoms of previous illnesses or injuries. No additional diagnostic testing such as x-rays or blood work is required. 

After you've collected medical documents and the Certified Health Exam, log into your Odie Member Account to upload your pet's medical history. Not sure how? Click HERE for instructions.

*Please note, if you cannot get a copy of your pet's medical records, it may delay the processing of your claim and possibly affect your coverage.